State Auto Background
State Auto insurance is a success story of one Robert Pein, frustrated by the then high insurance quotes and disregard to proper claims settlements Robert Pein was determined to create a new definition of insurance procedures that were not geared to profit company executives but rather serving the needs of the policyholders. This move propelled the founding of State Automobile Mutual insurance in 1921, the company only had three employees on a rented room in downtown Columbus Ohio, with a staff that was determined in offering quality insurance service to the community Pein set forth to tackle imbalance in the insurance industry.
From initiation State Auto has a single advocacy towards independent agency system as the sole and the best approach in serving policyholders needs. Today, the company employs 2,000 associates and still maintains more than 3000 independent agencies across 33 states. The company is also listed on NASDAQ on stock ticker STFC, State auto insurance assets is estimated to be 3.25 billion dollars and reports to have direct written premiums of 1.5 billion dollars annually.
State Auto Pros
Following the visionary idea of independent insurance agencies, State Auto insurance maintains a close relation with policyholders. The fact that any dispute or insurance claim settlement is channeled through independent agencies has always been the cornerstone of the company’s success. Auto insurance quotes and car insurance rates are always based on a given independent agency’s directives on the specific region or state giving consumers a cheap insurance quotes based on infrastructure and other features relevant in auto insurance quote pricing.
Cons of Company
Notable disadvantage are due to different modes of administration in each of the independent agency; some of the independent insurance agencies linked to State Auto Insurance may express laxity as compared to others, this may be inform of efficiency in service delivery. However, Auto State Insurance has strict guidelines that seek to maintain quality service to each and every of its policyholders.
Special Services offered by State Auto
Apart from Auto State Insurance, the company is involved in offering other forms of insurance such as life insurance, farmers’ casualty insurance, and financial service amid other forms of financial related investments. Car insurance policyholders have access to huge discounts should they be interested in purchasing other forms of insurance within the company’s products and services.
What States does State Auto Cover?
State Auto financial has its headquarters in Columbus, Ohio. Regional headquarters are based in Nashville Tennessee, Indianapolis, Baltimore MD and Austin Texas. These regional offices are in charge of the 33 states of which State Auto Insurance independent agencies are located.
Overall rating and satisfaction by consumers
State Auto Insurance has been rated B+ by a number of independent insurance surveyors, the rating is widely based on the state Auto Group. Some groups such as BBB rates the Auto insurance subsidiary of the company A+. Consumers satisfaction forms basis of such rating, BBB reports that it has received 6 consumers complains in the last two years of which all of them were settled within 9 months of reporting.